every post i make its same answer with no further contact

so ive made about 7 or 8 posts about Makro and its really ****py service and everytime i make a post i get the same reply ..

Official business reply Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

But i never get emails or calls or sms or anything you people at makro are just "f_u_c_k_i_n_g" useless