Even **** will be treated better.

<p>I reported my fridge at Makro Woodmead on the 19th of December up to date my fridge has not been fixed.I received a call on the 22nd of December that they were sending technician the following today. After that i was not updated until i called Makro woodmead on the 3rd checking what was happening.They referred me to headoffice. Headoffice told that they have authorised the subcontractor panaservice to fix my fridge. I waited with no contact until the 9th of January where i decided to call Makro headoffice back. I informed them that i have not been contacted by either them or panaservice. Everytime when i called Makro headoffice they ask if i have not been contacted by panaservice. I should not be chasing their subcontractor. I bought the fridge at Makro not panaservice. I do not understand how do they expect me to stay for a month without a fridge, even today there no positive commitment. This is beyond terrible customer services. There is no sense of urgency and i am the one who is sitting without a fridge. I have been talking to Ignatius from extended warranty department.</p>