Even to follow up on their query for them is a mission!

Makro is really toying around with it's customers! all they know is to send you an email claiming to be "valuing their customers and humbly apologize for the inconvenience caused" and it ends there!On Friday last week after complaining about them on this platform someone requested the card number I made a purchase on the item I was complaining about, I was requested to "elaborate" on the contents of my complaint on hellopeter of which I co-operated and that was it! Is it now supposed to be my responsibility to be making a "follow up" with the same person who claimed will "get back to me"? I must say I find this very distasteful, this shows the just how much they lack competency in resolving queries, total opposite of their claims in "valuing their customers" nonsense!