DS
Douglas S

1 reviews | Active since Jun 2012

20 Sept 2016, 13:28

Ethics

<p>Hi, we went to Carnival Makro in Brakpan 2 and a half weeks ago, date 8/09/2016, to purchase a Rolux lawnmower and edge trimmer that was advertised on special. On that day all stock was sold out, the sales representative, Siyabonga (also have his cellphone number) assured us that new stock would arrive on Monday and that he would phone us to confirm product availability. We then went to Makro on Tuesday to find out that new stock did come in but was once again sold out, no one contacted us. It is now the 20/09/2016 and we have been contacted today to say that product will only be available next week. I find this totally unacceptable. Just by the way, the grass does not cut itself. So very frustrating.</p>

0
Replies (1)
Makro
Makro's reply03 Oct 2016, 09:20
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our service. Please accept our apologies for the inconvinient we have caused. I understand that the store has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,