MM
Martha M
1 reviews | Active since Feb 2019
18 Mar 2025, 11:15
****ERS, MISSING ITEMS, NO REFUND, TERRIBLE CUSTOMER SERVICE. DO NOT PURCHASE FROM THEIR ONLINE STORE👎
I received my online order and it was missing 8 items. I got no correspondence from the store. I called them, sent an email and texted the WhatsApp number still no assistance. That was days ago. Today I've called Makro 3 times, spoke to 5 different people, I keep being transferred around and my calls dropped on me as I am speaking. Was given a number to call Riversands Makro directly was transferred to "Online Manager" the guy sounded so uninterested/bored, I had to repeat the missing items over and over. When I asked for some form of acknowledgement email or sms he just dropped the call on me. I've called makro everyday this month for assistance but nothing.
Few days ago I received a return invoice which only had 4 items and they said R199 would be refunded to me. How they got to that conclusion I don't know. 8 items missing and I want my full refund for them!
Missing items/never received: 🔘 3 x Sunlight Dishwash Liquid 750ml 🔘 2 x Handy Andy Trigger Clean 500ml, Bathroom 🔘 3 x Comfort Fabric Refill 800ml, Elegant
Customer service keeps dropping my calls. Worst customer service ever!! Never buying from this store again!!!
I made this purchase on 26/02/25 today's the 18/03/25 I still have not received my refund for the 8 missing items and owh the 6 pack of milk we received was all rotten/expired was dated 2024. Went down the drain and into the trash. A WHOLE 6 PACK OF MILK!! The customer service is the worst everyday I call for my refund my calls get dropped or I'm transferred back into the queue. ******* STORE!! I DON'T KNOW WHY THEY STILL ALLOWED ONLINE ORDERS WHEN SO MANY PEOPLE HAVE COMPLAINED ABOUT THE STORE BUT MAKRO DOESN'T SEEM TO GIVE A ****!
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Replies (7)0
Replies (7)MM
Martha M's updateReviewer Update
23 Mar 2025, 14:40NO, NOTHING HAS BEEN RESOLVED.
I'VE NOT RECEIVED ANY EMAIL, CURTASY CALL NOTHING.
NOONE HAS EVEN BOTHERED TO CONTACT ME REGARDING MY ORDER OR "THE CASES" I WAS TOLD EVERYTIME I CALLED WERE LOGGED. STILL NO COMMUNICATION FROM MAKRO NOTHING. YOU FAILED TO DELIVER SO JUST GIVE ME MY MONEY BACK I DON'T CARE ABOUT YOUR S H I T T Y STORE AND H O R R I B L E CUSTOMER SERVICE. I JUST WANT MY MONEY BACK!!!!
REFUND MY MONEY FOR ALL THE ITEMS YOUR FAILED TO DELIVER!!!!
I'VE NOT RECEIVED ANY EMAIL, CURTASY CALL NOTHING.
NOONE HAS EVEN BOTHERED TO CONTACT ME REGARDING MY ORDER OR "THE CASES" I WAS TOLD EVERYTIME I CALLED WERE LOGGED. STILL NO COMMUNICATION FROM MAKRO NOTHING. YOU FAILED TO DELIVER SO JUST GIVE ME MY MONEY BACK I DON'T CARE ABOUT YOUR S H I T T Y STORE AND H O R R I B L E CUSTOMER SERVICE. I JUST WANT MY MONEY BACK!!!!
REFUND MY MONEY FOR ALL THE ITEMS YOUR FAILED TO DELIVER!!!!
MM
Martha M's update23 Mar 2025, 14:40
Reviewer Update
NO, NOTHING HAS BEEN RESOLVED.
I'VE NOT RECEIVED ANY EMAIL, CURTASY CALL NOTHING.
NOONE HAS EVEN BOTHERED TO CONTACT ME REGARDING MY ORDER OR "THE CASES" I WAS TOLD EVERYTIME I CALLED WERE LOGGED. STILL NO COMMUNICATION FROM MAKRO NOTHING. YOU FAILED TO DELIVER SO JUST GIVE ME MY MONEY BACK I DON'T CARE ABOUT YOUR S H I T T Y STORE AND H O R R I B L E CUSTOMER SERVICE. I JUST WANT MY MONEY BACK!!!!
REFUND MY MONEY FOR ALL THE ITEMS YOUR FAILED TO DELIVER!!!!
I'VE NOT RECEIVED ANY EMAIL, CURTASY CALL NOTHING.
NOONE HAS EVEN BOTHERED TO CONTACT ME REGARDING MY ORDER OR "THE CASES" I WAS TOLD EVERYTIME I CALLED WERE LOGGED. STILL NO COMMUNICATION FROM MAKRO NOTHING. YOU FAILED TO DELIVER SO JUST GIVE ME MY MONEY BACK I DON'T CARE ABOUT YOUR S H I T T Y STORE AND H O R R I B L E CUSTOMER SERVICE. I JUST WANT MY MONEY BACK!!!!
REFUND MY MONEY FOR ALL THE ITEMS YOUR FAILED TO DELIVER!!!!
MM
Martha M's updateReviewer Update
03 Apr 2025, 16:44You guys only sent/refunded me R199 on the 14th of March for half of the missing items. Where's my refund for the other missing items. Please look at your system and double check that you have refunded me in full for all 8 items. Since you checked your system did you confirm and calculate that all 8 items cost the R199 you sent me?? Or did you just see refunded then moved on? I'm not going to email any email address you send me because till now I still have not received any responses to my previously sent emails. LOOK AT YOUR SYSTEM AGAIN AND CALCULATE AND CONFIRM HOW MUCH YOU OWE ME AND SEND ME THE REST OF MY MONEY PLEASE!!!
MM
Martha M's update03 Apr 2025, 16:44
Reviewer Update
You guys only sent/refunded me R199 on the 14th of March for half of the missing items. Where's my refund for the other missing items. Please look at your system and double check that you have refunded me in full for all 8 items. Since you checked your system did you confirm and calculate that all 8 items cost the R199 you sent me?? Or did you just see refunded then moved on? I'm not going to email any email address you send me because till now I still have not received any responses to my previously sent emails. LOOK AT YOUR SYSTEM AGAIN AND CALCULATE AND CONFIRM HOW MUCH YOU OWE ME AND SEND ME THE REST OF MY MONEY PLEASE!!!
MM
Martha M's updateReviewer Update
10 Apr 2025, 12:31So you were able to see on your system that I was "refunded" but now you can't confirm which items I was refunded for and why I was not refunded in full for all the items your store failed to deliver. This is B U L L S H I T!!!! I WANT THE REST OF MY MONEY THAT YOU OWE ME BACK AS IN YESTERDAY!!! What kind of S H I T show are you running? How do you refund half and not send me the rest. You clearly know I didn't receive the items so whats so hard about sending my money back?? LOOK AT YOUR D A M N SYSTEM AND SEND ME MY MONEY BACK!! I'm so sick and tired of having to deal with your store and the incompetence. I JUST WANT MY MONEY BACK!!!!
MM
Martha M's update10 Apr 2025, 12:31
Reviewer Update
So you were able to see on your system that I was "refunded" but now you can't confirm which items I was refunded for and why I was not refunded in full for all the items your store failed to deliver. This is B U L L S H I T!!!! I WANT THE REST OF MY MONEY THAT YOU OWE ME BACK AS IN YESTERDAY!!! What kind of S H I T show are you running? How do you refund half and not send me the rest. You clearly know I didn't receive the items so whats so hard about sending my money back?? LOOK AT YOUR D A M N SYSTEM AND SEND ME MY MONEY BACK!! I'm so sick and tired of having to deal with your store and the incompetence. I JUST WANT MY MONEY BACK!!!!
MM
Martha M's updateReviewer Update
10 Apr 2025, 12:33So you were able to see on your system that I was "refunded" but now you can't confirm which items I was refunded for and why I was not refunded in full for all the items your store failed to deliver. This is B U L L S H I T!!!! I WANT THE REST OF MY MONEY THAT YOU OWE ME BACK AS IN YESTERDAY!!! What kind of S H I T show are you running? How do you refund half and not send me the rest. You clearly know I didn't receive the items so whats so hard about sending my money back?? LOOK AT YOUR D A M N SYSTEM AND SEND ME MY MONEY BACK!! I'm so sick and tired of having to deal with your store and the incompetence.
I JUST WANT MY MONEY BACK!!!!
I JUST WANT MY MONEY BACK!!!!
MM
Martha M's update10 Apr 2025, 12:33
Reviewer Update
So you were able to see on your system that I was "refunded" but now you can't confirm which items I was refunded for and why I was not refunded in full for all the items your store failed to deliver. This is B U L L S H I T!!!! I WANT THE REST OF MY MONEY THAT YOU OWE ME BACK AS IN YESTERDAY!!! What kind of S H I T show are you running? How do you refund half and not send me the rest. You clearly know I didn't receive the items so whats so hard about sending my money back?? LOOK AT YOUR D A M N SYSTEM AND SEND ME MY MONEY BACK!! I'm so sick and tired of having to deal with your store and the incompetence.
I JUST WANT MY MONEY BACK!!!!
I JUST WANT MY MONEY BACK!!!!
MM
Martha M's updateReviewer Update
13 Apr 2025, 18:22Now I don't know if you guys are lazy AS F U C K or just plain S T U P I D cause the INCOMPETENCE is so sickening.
8 items:
3 x Sunlight Dishwash Liquid 750ml @ R110,01
2 x Handy Andy Trigger Clean 500ml, Bathroom @ R85,00
3 x Comfort Fabric Refill 800ml @ R89,01
DO REFER TO Invoice No : 4E330T1325
Which will clearly show you the amounts I was billed for the items, the amounts I paid at point of my online purchase, as this invoice was sent to be by your system.
3 SUNLIGHT DISHWASH LIQUID, 3 COMFORT FABRIC REFILL & 2 HANDY ANDY TRIGGER CLEAN!!! FOR R199,02 BE F U C K E N FOR REAL GUYS.
STOP WASTING MY DAMN TIME AND SEND THE REST OF MY MONEY!!
I'M ****ED AS F U CK WITH ALL THIS S H I T T Y RUNNING AROUND, BACK AND FORTH. YOUR INCOMPETENCE IS SO EMBARRASSING FOR SUCH A BIG STORE/BRAND
REFER TO THE ABOVEMENTIONED INVOICE NUMBER, SEE WHAT I WAS CHARGED, PAID AND SEND ME THE REST OF MY MONEY.
YOU FAILED TO DELIVER IT WAS FEBRUARY ITS GAWD D A M N APRIL SHEESH REFUND ME MY D A M N MONEY!!!!
I WANT EVER LAST CENT YOU OWE ME!!!
8 items:
3 x Sunlight Dishwash Liquid 750ml @ R110,01
2 x Handy Andy Trigger Clean 500ml, Bathroom @ R85,00
3 x Comfort Fabric Refill 800ml @ R89,01
DO REFER TO Invoice No : 4E330T1325
Which will clearly show you the amounts I was billed for the items, the amounts I paid at point of my online purchase, as this invoice was sent to be by your system.
3 SUNLIGHT DISHWASH LIQUID, 3 COMFORT FABRIC REFILL & 2 HANDY ANDY TRIGGER CLEAN!!! FOR R199,02 BE F U C K E N FOR REAL GUYS.
STOP WASTING MY DAMN TIME AND SEND THE REST OF MY MONEY!!
I'M ****ED AS F U CK WITH ALL THIS S H I T T Y RUNNING AROUND, BACK AND FORTH. YOUR INCOMPETENCE IS SO EMBARRASSING FOR SUCH A BIG STORE/BRAND
REFER TO THE ABOVEMENTIONED INVOICE NUMBER, SEE WHAT I WAS CHARGED, PAID AND SEND ME THE REST OF MY MONEY.
YOU FAILED TO DELIVER IT WAS FEBRUARY ITS GAWD D A M N APRIL SHEESH REFUND ME MY D A M N MONEY!!!!
I WANT EVER LAST CENT YOU OWE ME!!!
MM
Martha M's update13 Apr 2025, 18:22
Reviewer Update
Now I don't know if you guys are lazy AS F U C K or just plain S T U P I D cause the INCOMPETENCE is so sickening.
8 items:
3 x Sunlight Dishwash Liquid 750ml @ R110,01
2 x Handy Andy Trigger Clean 500ml, Bathroom @ R85,00
3 x Comfort Fabric Refill 800ml @ R89,01
DO REFER TO Invoice No : 4E330T1325
Which will clearly show you the amounts I was billed for the items, the amounts I paid at point of my online purchase, as this invoice was sent to be by your system.
3 SUNLIGHT DISHWASH LIQUID, 3 COMFORT FABRIC REFILL & 2 HANDY ANDY TRIGGER CLEAN!!! FOR R199,02 BE F U C K E N FOR REAL GUYS.
STOP WASTING MY DAMN TIME AND SEND THE REST OF MY MONEY!!
I'M ****ED AS F U CK WITH ALL THIS S H I T T Y RUNNING AROUND, BACK AND FORTH. YOUR INCOMPETENCE IS SO EMBARRASSING FOR SUCH A BIG STORE/BRAND
REFER TO THE ABOVEMENTIONED INVOICE NUMBER, SEE WHAT I WAS CHARGED, PAID AND SEND ME THE REST OF MY MONEY.
YOU FAILED TO DELIVER IT WAS FEBRUARY ITS GAWD D A M N APRIL SHEESH REFUND ME MY D A M N MONEY!!!!
I WANT EVER LAST CENT YOU OWE ME!!!
8 items:
3 x Sunlight Dishwash Liquid 750ml @ R110,01
2 x Handy Andy Trigger Clean 500ml, Bathroom @ R85,00
3 x Comfort Fabric Refill 800ml @ R89,01
DO REFER TO Invoice No : 4E330T1325
Which will clearly show you the amounts I was billed for the items, the amounts I paid at point of my online purchase, as this invoice was sent to be by your system.
3 SUNLIGHT DISHWASH LIQUID, 3 COMFORT FABRIC REFILL & 2 HANDY ANDY TRIGGER CLEAN!!! FOR R199,02 BE F U C K E N FOR REAL GUYS.
STOP WASTING MY DAMN TIME AND SEND THE REST OF MY MONEY!!
I'M ****ED AS F U CK WITH ALL THIS S H I T T Y RUNNING AROUND, BACK AND FORTH. YOUR INCOMPETENCE IS SO EMBARRASSING FOR SUCH A BIG STORE/BRAND
REFER TO THE ABOVEMENTIONED INVOICE NUMBER, SEE WHAT I WAS CHARGED, PAID AND SEND ME THE REST OF MY MONEY.
YOU FAILED TO DELIVER IT WAS FEBRUARY ITS GAWD D A M N APRIL SHEESH REFUND ME MY D A M N MONEY!!!!
I WANT EVER LAST CENT YOU OWE ME!!!
MM
Martha M's updateReviewer Update
24 Apr 2025, 10:40I STILL HAVE NOT RECEIVED THE BALANCE YOU OWE ME!!!
26/02/2025 WAS WHEN I MADE THE ONLINE PURCHASE FROM YOUR STORE, YOU FAILED AND DIDN'T DELIVER THE ITEMS I ORDERED. YOU THEN REFUNDED ME A FRACTION OF MY MONEY, TODAY'S THE 24/04/2025 TWO WHOLE MONTHS LATER AND YOU STILL HAVE NOT REFUNDED MY MONEY BACK!!!!
WHATS THE F U C K E N EXCUSE THIS TIME?
ARE YOU S C A M M I N G CUSTOMERS WHO BUY FROM YOUR ONLINE STORE?
WHY HAVE I NOT RECEIVED THE REST OF MY REFUND THAT YOU OWE ME?
WHY ARE YOU NOT PAYING MY MONEY BACK?
WHATS TAKING SO LONG?
HOW DID YOU EVEN REFUND ME A FRACTION OF THE MONEY I PAID AND NOT ALL MY MONEY?
I WANT MY MONEY NOW!!!!
I WILL BE TAKING LEGAL ACTION AND ALSO CONTACTING THE OMBUDSMAN TO LET THEM KNOW ABOUT THE S C A M YOUR STORE IS RUNNING AND S T E A L I N G FROM CUSTOMERS.
I'M S I C K AND T I R E D OF THIS BACK AND FORTH FOR MY MONEY WHEN YOU/ YOUR STORE F U C K E D UP!!!
26/02/2025 WAS WHEN I MADE THE ONLINE PURCHASE FROM YOUR STORE, YOU FAILED AND DIDN'T DELIVER THE ITEMS I ORDERED. YOU THEN REFUNDED ME A FRACTION OF MY MONEY, TODAY'S THE 24/04/2025 TWO WHOLE MONTHS LATER AND YOU STILL HAVE NOT REFUNDED MY MONEY BACK!!!!
WHATS THE F U C K E N EXCUSE THIS TIME?
ARE YOU S C A M M I N G CUSTOMERS WHO BUY FROM YOUR ONLINE STORE?
WHY HAVE I NOT RECEIVED THE REST OF MY REFUND THAT YOU OWE ME?
WHY ARE YOU NOT PAYING MY MONEY BACK?
WHATS TAKING SO LONG?
HOW DID YOU EVEN REFUND ME A FRACTION OF THE MONEY I PAID AND NOT ALL MY MONEY?
I WANT MY MONEY NOW!!!!
I WILL BE TAKING LEGAL ACTION AND ALSO CONTACTING THE OMBUDSMAN TO LET THEM KNOW ABOUT THE S C A M YOUR STORE IS RUNNING AND S T E A L I N G FROM CUSTOMERS.
I'M S I C K AND T I R E D OF THIS BACK AND FORTH FOR MY MONEY WHEN YOU/ YOUR STORE F U C K E D UP!!!
MM
Martha M's update24 Apr 2025, 10:40
Reviewer Update
I STILL HAVE NOT RECEIVED THE BALANCE YOU OWE ME!!!
26/02/2025 WAS WHEN I MADE THE ONLINE PURCHASE FROM YOUR STORE, YOU FAILED AND DIDN'T DELIVER THE ITEMS I ORDERED. YOU THEN REFUNDED ME A FRACTION OF MY MONEY, TODAY'S THE 24/04/2025 TWO WHOLE MONTHS LATER AND YOU STILL HAVE NOT REFUNDED MY MONEY BACK!!!!
WHATS THE F U C K E N EXCUSE THIS TIME?
ARE YOU S C A M M I N G CUSTOMERS WHO BUY FROM YOUR ONLINE STORE?
WHY HAVE I NOT RECEIVED THE REST OF MY REFUND THAT YOU OWE ME?
WHY ARE YOU NOT PAYING MY MONEY BACK?
WHATS TAKING SO LONG?
HOW DID YOU EVEN REFUND ME A FRACTION OF THE MONEY I PAID AND NOT ALL MY MONEY?
I WANT MY MONEY NOW!!!!
I WILL BE TAKING LEGAL ACTION AND ALSO CONTACTING THE OMBUDSMAN TO LET THEM KNOW ABOUT THE S C A M YOUR STORE IS RUNNING AND S T E A L I N G FROM CUSTOMERS.
I'M S I C K AND T I R E D OF THIS BACK AND FORTH FOR MY MONEY WHEN YOU/ YOUR STORE F U C K E D UP!!!
26/02/2025 WAS WHEN I MADE THE ONLINE PURCHASE FROM YOUR STORE, YOU FAILED AND DIDN'T DELIVER THE ITEMS I ORDERED. YOU THEN REFUNDED ME A FRACTION OF MY MONEY, TODAY'S THE 24/04/2025 TWO WHOLE MONTHS LATER AND YOU STILL HAVE NOT REFUNDED MY MONEY BACK!!!!
WHATS THE F U C K E N EXCUSE THIS TIME?
ARE YOU S C A M M I N G CUSTOMERS WHO BUY FROM YOUR ONLINE STORE?
WHY HAVE I NOT RECEIVED THE REST OF MY REFUND THAT YOU OWE ME?
WHY ARE YOU NOT PAYING MY MONEY BACK?
WHATS TAKING SO LONG?
HOW DID YOU EVEN REFUND ME A FRACTION OF THE MONEY I PAID AND NOT ALL MY MONEY?
I WANT MY MONEY NOW!!!!
I WILL BE TAKING LEGAL ACTION AND ALSO CONTACTING THE OMBUDSMAN TO LET THEM KNOW ABOUT THE S C A M YOUR STORE IS RUNNING AND S T E A L I N G FROM CUSTOMERS.
I'M S I C K AND T I R E D OF THIS BACK AND FORTH FOR MY MONEY WHEN YOU/ YOUR STORE F U C K E D UP!!!
MM
Martha M's updateReviewer Update
01 May 2025, 22:30WHAT DO YOU MEAN, "YOU'RE STILL WAITING FOR FEEDBACK"?
THE PURCHASE WAS MADE ON THE 26th of FEBRUARY, TODAY'S THE 1st of MAY!
I WANT ALL MY MONEY BACK!!!!
HOW WAS A FRACTION REFUNDED BACK AND NOT THE FULL AMOUNT?
WHO AUTHORIZED AND APPROVED A FRACTION OF A CUSTOMERS REFUND AND NOT IN FULL?
HOW/WHAT DID YOU CALCULATE THAT GAVE YOU THE R199 YOU REFUNDED?
WHAT KIND OF MANAGEMENT DO YOU HAVE AT MAKRO, THAT CANT EVEN DO A SIMPLE THING AS PROCESSING A CUSTOMERS REFUND, FOR ITEMS YOUR STORE F A I L E D TO DELIVER? (I'VE BEEN ASKING THESE QUESTIONS WITH NO RESPONSE)
I DON'T EVEN WANT MORE EXCUSES FROM YOU I JUST WANT MY MONEY BACK EVERY CENT!!!
THE PURCHASE WAS MADE ON THE 26th of FEBRUARY, TODAY'S THE 1st of MAY!
I WANT ALL MY MONEY BACK!!!!
HOW WAS A FRACTION REFUNDED BACK AND NOT THE FULL AMOUNT?
WHO AUTHORIZED AND APPROVED A FRACTION OF A CUSTOMERS REFUND AND NOT IN FULL?
HOW/WHAT DID YOU CALCULATE THAT GAVE YOU THE R199 YOU REFUNDED?
WHAT KIND OF MANAGEMENT DO YOU HAVE AT MAKRO, THAT CANT EVEN DO A SIMPLE THING AS PROCESSING A CUSTOMERS REFUND, FOR ITEMS YOUR STORE F A I L E D TO DELIVER? (I'VE BEEN ASKING THESE QUESTIONS WITH NO RESPONSE)
I DON'T EVEN WANT MORE EXCUSES FROM YOU I JUST WANT MY MONEY BACK EVERY CENT!!!
MM
Martha M's update01 May 2025, 22:30
Reviewer Update
WHAT DO YOU MEAN, "YOU'RE STILL WAITING FOR FEEDBACK"?
THE PURCHASE WAS MADE ON THE 26th of FEBRUARY, TODAY'S THE 1st of MAY!
I WANT ALL MY MONEY BACK!!!!
HOW WAS A FRACTION REFUNDED BACK AND NOT THE FULL AMOUNT?
WHO AUTHORIZED AND APPROVED A FRACTION OF A CUSTOMERS REFUND AND NOT IN FULL?
HOW/WHAT DID YOU CALCULATE THAT GAVE YOU THE R199 YOU REFUNDED?
WHAT KIND OF MANAGEMENT DO YOU HAVE AT MAKRO, THAT CANT EVEN DO A SIMPLE THING AS PROCESSING A CUSTOMERS REFUND, FOR ITEMS YOUR STORE F A I L E D TO DELIVER? (I'VE BEEN ASKING THESE QUESTIONS WITH NO RESPONSE)
I DON'T EVEN WANT MORE EXCUSES FROM YOU I JUST WANT MY MONEY BACK EVERY CENT!!!
THE PURCHASE WAS MADE ON THE 26th of FEBRUARY, TODAY'S THE 1st of MAY!
I WANT ALL MY MONEY BACK!!!!
HOW WAS A FRACTION REFUNDED BACK AND NOT THE FULL AMOUNT?
WHO AUTHORIZED AND APPROVED A FRACTION OF A CUSTOMERS REFUND AND NOT IN FULL?
HOW/WHAT DID YOU CALCULATE THAT GAVE YOU THE R199 YOU REFUNDED?
WHAT KIND OF MANAGEMENT DO YOU HAVE AT MAKRO, THAT CANT EVEN DO A SIMPLE THING AS PROCESSING A CUSTOMERS REFUND, FOR ITEMS YOUR STORE F A I L E D TO DELIVER? (I'VE BEEN ASKING THESE QUESTIONS WITH NO RESPONSE)
I DON'T EVEN WANT MORE EXCUSES FROM YOU I JUST WANT MY MONEY BACK EVERY CENT!!!