Equipment with out-of-the-box errors - Ord: MAK***

On 30 January 2025 we bought online a HYUNDAI Smart Tablet HYTAB PRO Android 64 GB RAM (Wi-Fi+4G, 64 GB) from Makro (Order Number: MAK***). The tablet got delivered on 30 January. The unit gave critical errors on 1st startup (out-of-the-box error). I logged an online purchase return with Makro Care on 1 February 2025 and communicated with Queen Rangwanasha (Makro Care) as well as with Nafree Sitshi (Makro Care). On 9 February I request an update but received no feedback, totally ignored by Makro Care and makroonline.support. Another request for an update was sent to Makro Care and makroonline.support on 11 February and again the request was totally ignored. Makro Care or makroonline.support, please wake up and realise you cannot treat customers like this. This is the reason I prefer to do my online purchases at Takealot.