Epson Printer ripoff

I bought a Epson Printer by Makro Vaal 05 September 2019 for company use. Dec 2019 we were closed until 13 Jan 2020, in March the Covid thing happend and we were closed until mid June.(With other words if this printer worked for 6 months it is a lot the ink I got with the printer is still full.) Printer started giving trouble in June we took it back they "replaced" the head; we waited for weeks eventually got it back. I printed 5 papers printer did the same, I took printer in for second time. Epson replaced the head again, we waited again for weeks. Got my printer back again I printed 5 sheets...... AGAIN same problem........ Took printer back for the 3rd time 14/08/2020. Makro told me they will fight for refund as I do not want a printer that I paid so much money for and never works. I phoned Makro multiple times and every time there is some kind of excuse. Then 10 September 2020 I received a call from Makro another lady (not Janette who is "busy" with my case) saying I must pay nearly R700 to replace the head for the 3rd time. ( If the same problem wasn't resolved in 2 times I took it in how could the same head be replaced for R700 and be fixed when I receive the printer the 3rd time?) I told her that the lady who works with my case said that she will fight for my refund as I do not want the printer back I want my money back. The Makro terms stated that if a product is returned for the same fault for three times in less than 6 months there is a refund on the product if product is less than a year old. Its been more than a month without a printer now. I still have no answer as to what is going on Janette is more off work than at work. I struggle with my work without a printer. I want my money back!!!! Please stay away from Epson printers and customer care by Makro Vaal is pathetic.