EPSON PRINTER

I bought and Epson printer from Makro centurion on the 5th of August 2024.I paid R8 000.00 for it.After about1 or 2 months i got a paper jam message on the screen as i was scanning my documents. I opened the back to check then i opened the top cover to check if there was any paper stuck in there. There was nothing but white crew like part fell from somewhere onto the printer then it stopped working,I took it back to the shop and they fixed it for free and returned it back to me ,The problem was the paper roller they said. Now as im writing this its 02 July 2025 ,the same thing happened ,I opened the printer and a white ***** fell off. I am told that i must pay R1 800,00 because of my negligence. I dont even know where the white ***** falls off from. I use this printer alone. How am i at fault when all i ever get is a paper jam message then a part falls off? I feel their service is very poor. From the onset i was supposed to be given a new printer instead of them fixing it .I have been in touch with Tebogo Aphane who said she could not help i have to, pay .Soon this printer will be off warranty, and the same thing will happen again. I will spend another R2000 to get it fixed ..R10 000,00 to waste.This is crazy, Makro do bette!!!