Empty promises..... Unacceptable!

Order MAK **********

On the 19th of December at 10:53am, I received a call from Hayden with regards to the incorrect item delivered.

Our details were on the delivery, but there were no other details. No copies of any documents/waybill, or any type of sticker on the item to establish where it was from.

I opened the box and contacted my husband to ask if he had ordered this specific item, to which he rep****, no.

We ordered 2 different items. When logging onto my huband's Makro profile, it stated that the delivery would be sent from Makro Silverlakes. I went in, to see if I can collect our items, which was ordered on the 8th of December 2018. I spent an hour with the Manager to try and contact the correct person, because our order is no longer on the system.

When Hayden called on the 19th, I confirmed we received the wrong item, still in all of it's original packaging. During the 2 min and 38 seconds conversation. Collection was done the same afternoon.

Hayden has made empty promises twice now..... On the 19th I was promised that I would receive our original items later the afternoon of the 19th or the following day, 20th.

Yesterday, he told the Manager at Makro Silverlakes that it would definitely be delivered today the 21st or latest the 22nd.

I tried calling the contact numbers, and there is no answer. Seems that office hours are from Monday to Friday.

I am extremely worried and upset that I have not received my items.

Chantel Hayes