S
Shelley
1 reviews | Active since Sept 2022
13 Apr 2023, 14:16
Empty promises & non-delivery
Makro, where is my order? After numerous calls (on my side) and empty promises (on your side), I still do not have the Samsung washing machine I ordered and paid for nearly three weeks ago. I can't even begin to voice my frustration! How many times will this order be escalated before anything is done about it?
Furthermore, didn't your CEO made a pledge to improve service delivery for the brand? Was this just a futile exercise in plugging the holes in an already sinking ship? Don't make public promises you can't keep.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
14 Apr 2023, 09:46Good day Shelley,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply14 Apr 2023, 09:46
Official
Good day Shelley,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
S
Shelley's updateReviewer Update
14 Apr 2023, 12:34Hi Makro, I am sitting on the phone (again) to your online team and no one can help me. I don't know what to do! I am now being informed I must phone the Woodmead store directly. I phoned them on Tuesday, and was promised delivery on Wednesday, the 12th. It is now the 15th and nearly three weeks since I placed this order. The onus is not on me to sort this out. I am honestly scared I am not going to get this delivery nor a refund and I will then be out R7100! Please, please, please, please sort this out. Your online team is saying it is the courier's fault and yet yesterday, I was informed by the Makro online team that the couriers went to collect and Makro Woodmead was not able to fulfil the order. I just don't know what to do.
S
Shelley's update14 Apr 2023, 12:34
Reviewer Update
Hi Makro, I am sitting on the phone (again) to your online team and no one can help me. I don't know what to do! I am now being informed I must phone the Woodmead store directly. I phoned them on Tuesday, and was promised delivery on Wednesday, the 12th. It is now the 15th and nearly three weeks since I placed this order. The onus is not on me to sort this out. I am honestly scared I am not going to get this delivery nor a refund and I will then be out R7100! Please, please, please, please sort this out. Your online team is saying it is the courier's fault and yet yesterday, I was informed by the Makro online team that the couriers went to collect and Makro Woodmead was not able to fulfil the order. I just don't know what to do.
S
Shelley's updateReviewer Update
16 Apr 2023, 17:49Hi Makro, after promising to have my order delivered on Thursday, 13 April and then again on Friday, 14 April, I still do not have my order. After I was informed that the Makro Woodmead Fulfilment Manager would oversee and ensure my delivery, it has still not been delivered. I yet again followed up every day (on my own accord) and everyone I have spoken to keeps telling me the order will be delivered...I am still waiting (3 weeks) later. PLEASE HELP URGENTLY!
S
Shelley's update16 Apr 2023, 17:49
Reviewer Update
Hi Makro, after promising to have my order delivered on Thursday, 13 April and then again on Friday, 14 April, I still do not have my order. After I was informed that the Makro Woodmead Fulfilment Manager would oversee and ensure my delivery, it has still not been delivered. I yet again followed up every day (on my own accord) and everyone I have spoken to keeps telling me the order will be delivered...I am still waiting (3 weeks) later. PLEASE HELP URGENTLY!