Empty Promises by Makro Online

Please do not shop online at Makro. The service and products that you receive upon delivery is pathetic. I have bought a Hisense Fridge online on the 23/11/2018 . Upon delivery, the fridge was in bad condition. There were a lot of dents, scratch marks and chips. I proceeded to contact the online call center as soon as I noticed the defects. Doctor Moyo from the call center promised that they would do an exchange for me. However till this date I have still received no feedback on my order. I have sent numerous emails and called plenty of times. Every time I call them, its always a different story and they promise to follow up with me but they never do. I am sitting with a defected fridge at my home for over 2 weeks and nothing has been done to rectify this issue. I have also asked for my money back. All they can say is they will try their best, but try harder because you cannot deliver on your empty promises...Really pathetic and disappointing service from Makro Online Call Center and Makro Woodmead which is where the order is coming from.