Empty promises and sucky customer care

I bought a freezer and delivery was delayed. The freezer didn't fit in my house because the dimensions on the website was wrong. When I requested the freezer to be picked up for exchange, it took suuuuuper long and multiple messages and calls for someone to get back to me. When that was finally sorted, we struggled with having the freezer picked up. After the delay the courier pitched up there with the wrong vehicle and we had to reschedule again. Eventually after about a two week delay, the freezer has been picked up for refund. It has been gone for almost two weeks already, no refund has been paid over to me, no one answers any of my 1000 mails. Makro, you suck and my next product will not be purchased from you.