Empty promises and money pit

I've ordered goods online and paid for it in full on 1st January 2023. On 9 January a package was delivered to me but it was the wrong goods... I immediately reported (call center) that I've received the wrong goods. The agent said I must log a return request on the app. I trying a few times I'd manage too log a return. Now I have agents not understanding that I've received the wrong goods and NEVER received my goods and would like to get my goods because this is going on for a long time now. How long must I wait because of Makro's fault. I haven't ordered and paid for goods so that I only want it some time in the future.... Obviously I wanted the items for a reason. Best of all is if I don't contact them no one will let me know what's going on.... not even to mention my previous order I've made they made me pay just to inform me days after o they are so sorry but that product is out of stock and they can't supply me with it, why allow someone to order and pay for something that you don't even have...