Empty promises

Good Day,

It has now been 7 days since my wife lodged a complaint about the stove we purchased which was delivered with shattered glass. Ironically, your response was:

"We take all our customer requests seriously and assure you that this matter will be our priority."

Was that a practical joke you play on your customers? Twice you've rep**** that someone will come back to us and here we are .. waiting a week later. We've escalated your courier teams, The Courier Guy and The Parcel Ninja as their involvement has had me seriously questioning your quality standards around vendor management.

We moved into a new house and to date don't have a stove to prepare food on, brilliant hey .. and the absolute lack of empathy from Makro is astounding, no "Let us send you a loan unit while we resolve this matter", no "Let's work together to resolve this soonest", nothing.

I want a manager in the relevant department to contact me on my cell. If you have any form of a client centric commitment, I'll hear from you, not in a post reply, but on my cell before CoB today.

And now I wait .......