Empty Promises

I bought a fridge (Defy) from Makro Strubensvalley on 02.01.2018 and it was delivered on 03.01.2018. The issue is that the rubber seal on the doors is loose, it comes off every time the fridge is opened and this is worrying as we can't store a lot of food in the fridge because it might spoil. This was reported to the store, I was then told that I am not the only customer who called to complain about this and that I cannot receive a new fridge as I might get the same problem because it is one batch. I was further promised that the matter would be reported to the manufacturer and that a rep will come to my house on Monday, 15.01.2017 to inspect the fridge and make a recommendation. Yesterday being Monday I called back as I had not heard from anyone by 3pm and I was then told that the Rep from Defy was not in and that I will be contacted today. As I write this, it is after 3pm and still no word from the Rep or the store. I am bitterly disappointed at the manner in which this matter is being handled especially given that I did not buy this fridge on credit. The after-service has been really horrible to say the least. I will never purchase anything from that store ever again, they simply do not care about their customers.