1 reviews | Active since Feb 2017

18 Feb 2017, 12:48

Empty promises

<p>I went to Makro Vanderbijlpark to report a faulty stove. I spoke to Fiston, who said he can't organise someone to have a look at the faulty stove the following day, but pormised someone would look the following Friday. Needless to say, no one came to look at the stove, nor did I get a phone call to confirm the appointment. This is after I spent 20min at the store arranging the slip and requesting help. Very disappointed in the lack of service.</p>

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Replies (1)
Makro
Makro's reply20 Feb 2017, 13:26
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the stove purchase at our Vaal store.

I believe a service call has been logged for you and the technician will come on Friday as per your request.

We apologise for any inconvenience and trust you will continue to use our products with confidence.

Regards

Mmule Moropa