Empty Promises

<p>I bought a Defy fridge from Makro Online and it was delivered by their Alberton branch in October 2015 which means the fridge is still under warranty. Recently the fridge is giving me problems and the bottom freezer refuses to close and is constantly accumulating ice and no freezing the food properly. I contacted the head office to report and was put through to the Alberton branch where I spoke to Shadrack who promised to get a technician out to have a look at the fridge. A week later I called again and asked Shadrack what is happening since its quite then he told me that Vincent is the online manager not him and asked for my details all over again. Vincent called and told me he will Defy to call me and arrange to come see me. Nothing happened. I phoned the store again and spoke to the store manager who promised to get back to me but she never did. Eventually on Sunday i decided to go to Makro personally and I spoke to the Admin Manager who has been very helpful but my issue is I did not pay my money to Defy but i paid Makro. All I want is for them to come pick up their fridge then sort out their issues with Defy cause it has nothing to do with me or I will hire a van and drop off the fridge at the store then they can decide what to do with it.</p>