*********** employees

On Sunday, 23.08.2026, I visited Makro Vaal. I only had 6 items in my trolley. A guy came and fetched me from the normal queue and took us to an express til or something.

There were a few people in the queue when a female employee got involved in an arguement with clients in front of us. They all spoke sotho or something but it seemed as if she refused to accept an explanation from them that they were fetched from the normal queue and taken to her till by another employee. She then seemed to realise that there was a man that appeared to be 60 years or older with them and then reluctantly agreed to help. Then another employee came, Thomas Sebatana. He then started the same arguement with the rest of us as it seems we were taken to the pensioners queue as the express till was closed. This was causing a scene as now all of the other customers were looking at what they likely thought were a bunch of arrogant customers trying to dodge the queues. I lost my temper as none of the employees knew what they were doing or how to defuse the nonsense that the first emplyee (lady) at the till caused and what Thomas was now making worse. I lost my temper and told them in English what was going on, left my trolley and went to your competition across the road, President Hyper and actually saved some money in the process.

The crew you had working today need more training.

Thanks for waisting my time and the embarrassment caused.