embarrassing and totally ridiculous

<p>I bought a gift for my husband on my makro account and he wanted something diffrent so We returned it the next day. They said that my account will be refunded within 3 working days....this was about 3 weeks ago. Yesterday I wanted to buy mu mom an nice gift knowing that my account has no outstanding balance and when we got to the till they said i reached my limit. I said its impossible as the refunded the only amount ever spent on the card. They phoned headoffice and according to head office there was no return done. I freaked out on them. So i have to pay for something i returned. After a 2 hour investigation they said the can see it was returned but my account hasnt been refunded and interest is being charged in the meantime...they said there was nothing they could do. So we had to just leave our stuff at the till like idiots and leave...now i have a purchase of R2800 but dont have anything to show for it. Service was pathetic and they treated us like ****. Because of them not doing their work who evers fault it was i had to pay the price with not even an apology...so until someone decides to correct my account i cannot use my card...cannot believe they just couldnt do anything and just treated us like ******** s. Felt so embarrassed...so discusted with the service from makro and rcs...makro vaal</p>