1 reviews | Active since Jun 2020
Embarrassed by staff members
I have never been so embarrassed today, by a supervisor, cashier and sales man at Makro Nelspruit. I went and bought three TV’s, my account limit is R20k and the TV’s cost was R20 292. I tried to negotiate with the accounts department but I was told to get back to the sales man who assisted me and request for discount. I went to the sales man and he helped me, however here is the embarrassing part, before I could go to the accounts department, the supervisor apparently told me to speak to the sales man before I could approach the accounts department, I honestly did not hear her suggest that but then as they help me with processing the stock, the sales man called me a dramatic customer “ we could have helped you buy you were too dramatic”, the sales man said. in the meantime the cashier and the supervisor speaks about me as if I am not there “ He claims he did not hear you suggest that he must speaks to the sales man for discount” the cashier said to the supervisor. Suddenly they were all angry at me, I felt like I as bagging for a service or products. The white man on the other side (appliances section) saw me as frustrated and impatient customer. I apologize for being frustrated and impatient but I they sold me three TV’s 2 and half hours later. I really did not want to be at Makro but I was desperate for the TV’s. I couldn’t go elsewhere because I only have an account with them.
I am only sharing my experience with other customers,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
