Embarrasing Makro Store in Bloemfontein.

So disgusted with the way Makro has dealt with us. We purchased a TV that had a factory fault and took it whilst under guarantee. We were informed that we needed to pay for the repairs. After we escalated to the manager, we were informed that the repairs would be covered. We then waited a period of TWO MONTHS for our TV. After following up on numerous occassions, we learnt that our TV was not sent out of town. Why would the repairs take such a long time?

We then bought a second TV. Only to come home and learn that the remote we were provided with was for a DVD player. What on earth?

Thereafter, we purchased a fridge on a Saturday, in store in Bloemfontein. We were informed that the delivery would take place on Monday morning.

After 7 phonecalls, yes SEVEN, eventually they located the order. I was even informed that there was no delivery scheduled for me / no purchase found. At 17:30, I phoned Makro to find out where the fridge was. I was then told that the truck had not arrived and they cannot deliver today.

Their customer service is disgusting, no one seems to care about their products and they are full of excuses. I will be sure to escalate this to every social media platform, and will certainly never purchase anything there ever again.

One bitten, twice shy, third time- sorry, they are useless. There is no excuse.