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Hugh C

1 reviews | Active since Jul 2017

01 Feb 2018, 10:13

Ellies inverters faulty. Inadequate response & no follow up. Makro card number: ***0 Order number:MAK770923

On 9 Jan 2018 I ordered 2 Ellies inverters ( 1200 W) from Makro online. R5 000.00 each They were delivered a few days later. During a power failure,on 22 Jan 2018 the on/off button on the one unit didn't work, and on the second unit the DSTV decoder went off and had to re-tune. I e-mailed Makro and asked for them to be collected & exchanged ( online ********** On 26 Jan 2018 I got a reply from Endrick Rikhotso ********** I was asked to bring them to my nearest store. I explained that I could not do this. They weigh 90 kg each , and it takes 2 people to pick them up. I can't fit both units in my car, and I don't have time to bring them in. This is why I ordered online. By 30 Jan I had not got a reply, so I e-mailed again on 30 Jan. By Feb 1 I still did not get a reply.

0
Replies (3)
Makro
Makro's reply05 Feb 2018, 08:48
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

HC
Hugh C's update06 Feb 2018, 15:32
Reviewer Update
On Thurs 1 Feb 2018 , after I posted to Hello Peter, Makro e- mailed that my case was being escalated. Now it's Tues 6 Feb 2018 and still no response. Beyond pathetic service.
HC
Hugh C's update13 Feb 2018, 22:45
Reviewer Update
Both inverters were exchanged today, 13 Feb 2018 and both new units were working. Makro phoned me on the morning of Friday 9 Feb to tell me that they were looking for replacement units. They were meant to call me back to make a time for delivery of new units. They phoned me when they were almost at the house. Fortunately, someone was home.