LM
Lorraine M
1 reviews | Active since Aug 2020
05 Dec 2023, 18:08
Ellies inventor
My name is lorraine Choma I bought an inventor July 2022 and it lasted almost 6 hours when it was new, beginning this year when electricity went off it lasted about 30 minutes and now it's completely off, when I returned it they told me I must take it back to Ellies I mean I bought it from them why should I be the one to return it to Ellies, my email address is *** number is *** they must sell quality staff the warranty is still on
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
06 Dec 2023, 10:53Good day Lorraine, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply06 Dec 2023, 10:53
Official
Good day Lorraine, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,