RVDM
Raymund Van Der Mescht

1 reviews | Active since Nov 2011

02 May 2016, 19:30

Ellen Hleko you are a star!!

Almost daily we end up with bad service in South-Africa, but then one person can change your whole view of service received. Makro Carnival's CIC Manager Ellen Hleko called me immediately after an complaint, and kept calling me till I was sorted and happy. This message are to thank Ellen for her awesome service!! This lady deserve customer care award from Makro. She really walked the extra mile!! Thanx Ellen.

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Replies (1)
Makro
Makro's reply03 May 2016, 06:05
Official

Thank you for taking time to forward this compliment. 

Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.It is great to hear that  Ellen is doing such a fantastic job of keeping our customers happy.

I have forwarded your compliment to the Marketing Executive Manager ( Munier Solomon) and I am sure he will post your comments for all staff to see.

Please continue to give us feedback on service received in our stores.

Regards

Mmule Moropa