****ED OFF CUSTOMER ! - hope this makes a difference

Brad R 7 reviews | Active since Oct 2020 22 Oct 2023 at 20:06 I WISH I HAD NEVER BOUGHT AND TRUSTED MAKRO CORNUBIA !!! Hi , My below query has still not been resolved , I have emailed the following management at Macro and apparently some have left and the best part is the person who promised me that the Fridge, Garden shed and scooter would be changed is no longer working and NEW MANAGEMENT has not contacted me for weeks now !!! Email sent to Management below, Danvir Nankoo <***********>; Shaun Thomas <***********>; Sash Brijmohan <***********>; ***********; *********** Also sent to *********** - National Consumer Commission... Please see full first complaint below, Brad R 5 reviews | Active since Oct 2020 30 Jul 2022, 12:38 UPSET CUSTOMER Date: Tue, Jul 26, 2022, 16:40 To: ***********, *********** Subject: Fwd: [Request received] damaged fridge Good day kindly note that I have 3 complaints regarding the purchase I made, 1stly the fridge we purchased has a dent photo attached, 2ndly the stove we bought, its a self ignite stove and the oven cannot bake, 3rdly the Shed we bought ,where you latch it at the bottom , the hole is in the wrong place....video attached I need the fridge and stove to be changed immediately as we need to use it , could someone kindly contact me on ********** , I have sent the above email to Makro numerous times and a person by the name of Simphiwe Tshabalala (Makro Care) advised me that this is escalated to the store .The store sales man called me from Cornubia and advised he is escalating it to the supervisor and till date we haven't received feedback ....is this customer service from Macro , we have spent over R15000 cash at the store and is this how customers are treated , honestly I should have got a better deal and service with Game stores ......Could someone call me urgently ? I have been waiting for more than a year now !!!! this is pathetic