****ed, Makro online service is s**t

Bought 2 items on makro online on 20 Feb and was set to be delivered on 23 Feb, only one was delivered. Received an email to say 2nd order is to be delivered on 27 Feb, which didn't happen. On 4 Mar I asked what the heck was happening and was told my query was forwarded to relevant department. On 9 Mar I sent another email since I was being ignored as if I was asking for a donation, I was told again that my query had been forwarded to relevant dept. Made a decision to cancel that order on 15 Mar 26, now it seems like I have to run after them for my refund.