PN
Palesa N

1 reviews | Active since Apr 2012

21 Jun 2016, 09:35

eCommerce Commercial Sales

<p>We placed an order which was fully paid for on 15/06/2016. And Raquel was our sales consultant. I follow up with her today 21/06/16. And she’s not in the office and I am told she’s the only one in the entire Makro Massmart division who can help me. We were promised the order on Friday or Monday latest. She and Sipho from Streubens Valley called me to confirm the delivery would be done today. I requested that it be done as soon as possible. And apparently I need to wait until Monday when she is in to follow up and get the order. Which I know is utter bull****. We want the delivery today, by close of business.</p> <p> </p>

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Replies (2)
Makro
Makro's reply24 Jun 2016, 07:15
Official

I believe Raquel Panday (commercial online agent) has contacted you and all issues raised with us have been resolved.

We hope you will have only positive online shopping experiences at Makro in future!

Regards

Mmule Moropa

Makro
Makro's reply24 Jun 2016, 07:17
Official

I would like to offer my sincere apologise for the way you feel you were handled by our online support agent.

Regards

Mmule Moropa