Dysfunctional Refrigerator

I bought a Defy Double Door fridge at Makro Alberton a year or Two ago. The fridge has been repaired twice and it is at a point where it is totally not user friendly. The technician came and checked it and replaced a fan as it was making a loud noise, he checked the Freezer door was not closing properly and tries to fix it. It did not work and now my food is rotting this is putting a strain on us especially with kids going to school.I have logged a call several times and Vusi Motaung is the guy handling my case. I went to him on the 12,11.2017 to inform him of my situation and what is happening. He asked me if Defy has not called me.

I told him that I do not want that fridge and it has caused me more that I bought it. Travelling to Alberton, the feed I bought. After the technician fixed the freezer fan. he said we must leave all our food outside for 24 hours before we put them on the fridge. they all got rotten. I feel I must stand up and fight this as I am loosing while i am waiting for my call to be logged or reacted to.

I am very disgruntled as customers are taken advantage of. While I am waiting for the Call Reaction I loose, Who is going to be responsible for my loose? because of their appliance that is not doing what is supposed to do.

I want Makro and Defy to be efficient and take care of the need of customers and take responsibility. I want a new fridge that is working not the one repaired twice I do not trust it or I want mu money back.

Regards