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Sibonelo M

1 reviews | Active since Apr 2018

08 Dec 2019, 07:15

DYSFUNCTIONAL ONLINE FROM Mak-NO!!!

I made an online order on 29 November during the Black Friday buzz that allowed for locker collection with a TAT 7-10 working days. I've been checking the status of my order and it was stuck at 01 December 2019 that it's being packed. I checked this morning and was shocked to see that my package was already collected yet I received no notification that it was even ready, no pin was sent to me and obviously no package was collected by me. Now... I want to know if this is a mistake and most importantly where my package is as I've yet to receive it.

There are no dates after Order Packed on 01 Dec as per the online tracking system. I'm expecting a response today regarding my order due for collection this Friday the 13th of December 2019 and a detailed explanation what's going on here!!!

And as per your email advising I will receive an SMS when my order is ready for collection with a unique pin to my locker, all my Makro-related searches within my SMSz only show from the day I made the online order on the 29th of November 2019 to actually still going to purchase in-store (Centurion) in December and there has been NO SMS yet my order was supposedly collected on some date or other after last recorded date and of tracking my order was that it's being packed on 01 December 2019. During your 5 day black friday sale I noted that online order options for collection was greyed out for Black Friday deals, of which my order was inclusive hence why I opted for locker collection. I've now further scrutinised that apparently the Belgravia x 24 is now avail in-store as opposed to what you'd advertised hence my order being for locker collection as per your black friday deal?

This better be a mistake on your end as your online portal is now turning for the worst. I want a call today else I'm going to your store for a face-to-face explanation which will be an inconvenience once again due to your online being disfunctional or someone having collected my order without YOU notifying ME - but somewhere somehow theres an evident break in communication. Somebody find my order!

0
Replies (3)
Makro
Makro's reply08 Dec 2019, 14:46
Official
Good day Sibonelo,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers DSV to assist on your order as this could be a system error, and as soon as feedback is received we will contact you.

Please be advised that feedback will be relayed within 24 - 48 hours.

Kind Regards,
Makro Hello Peter Team
SM
Sibonelo M's update11 Dec 2019, 05:37
Reviewer Update
You have 2 days left for my pin to be sent to me as per your 7-10 working day locker delivery-collection policy from order placed AND PAID FOR 29 November. 2 days!
SM
Sibonelo M's update12 Dec 2019, 06:13
Reviewer Update
I called in yesterday and after holding for a long time through your tiring IVR, I refused to hold any longer when your agent took forever to give me the the status of my order. I've rep**** to you here on HelloPeter, on Twitter as well as Facebook and my order is due tomorrow. You keep stalling, asking me stupid irrelevant question, stalling making me hold on the line and stalling again by failing to answer my question regarding where my order is. Yesterday I explicitly said I want a callback because it's no skin off YOUR teeth to complain about an order YOU never paid for...its no matter of bother YOU to continuously waste airtime, time and money following up with a supposed service provider that now couldn't care less or give a damn about a simple update. YOU FAILED to honour your end as a supplier to the consumer and I'm escalating this further within my rights as per the Consumer Protection Act!!!