DUPLICATE TRANSACTIONS

I would like to lodge a complaint regarding an online purchase where the payment was deducted twice from my credit card.

I made an online purchase with Makro on 09 March 2026, and an amount of R642.00 was deducted twice from my account for the same transaction.

When I contacted Makro to resolve the issue, I was simply advised to contact my bank. However, the duplicate charge originated from the Makro system, and I believe this should be investigated and resolved on your side.

Transaction details: • 09 March 2026 – Makro Online Sandton – R642.00 • 09 March 2026 – Makro Online Sandton – R642.00

I kindly request that this matter be investigated urgently and that the duplicate transaction be reversed.

Your assistance in resolving this matter as soon as possible will be greatly appreciated.

Kind regards Nicoline Erasmus