1 reviews | Active since Feb 2015
DSTV - do not buy the Blingstallation voucher !!!
I recently purchased a DSTV Explora from Makro Centurion with an installation voucher from Blingstallation. After postponing the appointment to do the installation several times, it was eventually done on Saturday 23 May 2015. The entire signal was lost a few days later and upon inspection of the satellite dish I discovered the installer only used one bolt to fix the arm of the DSTV dish to the wall (there are six holes available for bolts). Using only one bolt obviously causes the arm and dish to swivel when the wind blows... I have been struggling to speak to the management of Blingstallation about this. Promises made to return my calls at specific times when I am available were just not honored. Makro should think twice as to whether they want to be associated with Blingstallation. Based on my experience - rather find yourself another accredited DSTV installer.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our supplier, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our supplier, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare