SG
Sean G

1 reviews | Active since Nov 2015

26 Nov 2015, 12:48

DSTV Decoder Out of Stock

I went to Makro Woodmead branch to pick up a DSTV decoder (HD Single View) yesterday (25-11-2015) They were out of stock, I asked a salesman on the floor to check if they have stock at the back, and the guy never returned to me, so I left the store. This morning I called the Makro Woodmead branch (at 9:30am) to ask about stock availability and the lady over the phone told me they have 20 units in stock, when I arrive at Makro Woodmead I see there is no stock on the shelves, and when I asked a salesman on the floor he told me they didn't have any stock, this means I had driven to Woodmead twice in two days and still didn't come right with purchasing the DSTV decoder. I do understand that the item was on Promotion and can go out of stock quickly, but after telling me there are 20 units when there are in fact none, is unacceptable. I wont be visiting Makro Woodmead anytime soon again.

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Replies (1)
Makro
Makro's reply01 Dec 2015, 09:52
Official
Hello Seang88,


Thank you for taking the time to raise below concerns with us.

Please accept our sincerest apologies for the inconvenience caused - it's very concerning to read about your complaint and to hear that you opted to purchase from an alternative retailer, as a result of your experience at Makro Woodmead.

We hope you will visit us again and that you will have a more positive experience.


Regards
Mmule Moropa