Drunk customer in Makro Strubens Valley Liquor Store

I visited the Makro Strubens Valley Liquor store this morning. Not a pleasant experience! The store was busy yet not all the tills were open and although some tills "Less than ten items" signs they were ignored by both cashiers and customers. There was also a drunk in the store. He was so drunk he could hardly stand let alone walk, he tried to get a female customer to buy the bottle of Paarl Perle he had in his hand and shortly thereafter started screaming and swearing. The store manager and security were nowhere to be seen. A member of staff eventually stepped in and ushered him to a till to pay for his purchase and got him out of the store. Since when is this type of behaviour allowed by Makro and where were the manager and security?