Downvoting

Makro

Subject: Complaint: Poor Service, Delivery Issues, and Dispute over Refund and Payment

Dear Makro Customer Service Team,

I am writing to express my disappointment and frustration with the service I received from Makro regarding my order placed on 11 January 2025. The order number and details are as follows:

Order Date: 11 January 2025 Order Total: R914 Payment Method: Payflex Amount Paid: R304 (1st installment)

Unfortunately, my experience with Makro has been marred by poor service, delivery issues, and a dispute over the refund and payment. Here are the details:

1. Split Order: I only received 3 items worth R188 out of my entire order. 2. Canceled Order: The order was canceled because I did not receive a QR code for collection. 3. Refund Issue: The refund I received was short, and I was not reimbursed for the entire amount. 4. Dispute over Payment: I received a message stating that I need to pay another R304 on the 1st of the month, despite only receiving items worth R188.

I request that you investigate this matter urgently and take the following actions:

1. Provide a full refund for the entire order amount, considering I only received a portion of my order. 2. Cancel any outstanding payments, including the R304 payment due on the 1st of the month. 3. Provide a formal explanation for the poor service, delivery issues, and dispute over the refund and payment.

I hope that you will take my complaint seriously and take immediate action to resolve this matter. I look forward to hearing from you soon.

Sincerely,

Palesa M