Double charged. No refund and no products delivered after 4 months. Will never shop with Makro again.

I made the purchase in November. It is now March and I have no product and was charged double.

Upon making a purchase, I was double charged by Makro. I alerted them to this on the same day, asking that the items ordered be delivered (5 chairs) and for a refund of the second charge. I sent POPs of both charges and screenshots via email.

Makro sent emails stating that the chairs were packed that week and would be delivered by 21 November. However, the delivery wasn't even attempted until January 3. At that point, I'd assumed there was an error by the delivery man so sent them back. The next day, I called the delivery driver and the local store who'd sent the delivery out, and asked if they could attempt the delivery again. No such attempt was made.

I've sent upwards of 20-30 emails during the past 4 months since the order was placed and have called more times than that. Every time I ask to speak to a supervisor, I first have to reexplain the situation, then am put on hold, and every single time, the line is dropped (sometimes after I'm asked to take a survey). Every email thread is with a different Makro employee, and asks the same information, asks for the same proof, and then is left unresponded to.

I am down R5000 rand, have no chairs, and have lost way too much time over this.