Don’t wait your time buying online at Makro!!

Purchased a washing machine but because we my sister had purchased the someone somewhere else, I had to cancel my order. I cancelled my order on Nov 28th 2023 a day after I placed it. After calling their call centre 5 TIMES, I STILL HAVE NOT received any communication (telephonic or email) confirming that the cancellation was processed. Today (Dec 6th) I received an email that my order - THAT’S MEANT TO BE CANCELLED - was handed to WUMDrop!! How is that even possible!? I’ve been informed that a Simphiwe Gama is meant to handle my cancellation, however she has proven to be EXTREMELY ***********. A week after cancellation and no feedback has been received, instead it appears their internal communication process NEED SEVERE REVIEW & UPGRADING