MM
Michael M
1 reviews | Active since Dec 2019
09 Jan 2020, 14:00
DONT USE THE LOCKER DELIVERY OPTION - THE SERVICE PROVIDER IS USELESS
It took the Courier Company (DSV) a WHOLE MONTH to place my Makro order in the locker. The Makro box claims to be proud to deliver to the box. I WOULD BE ASHAMED TO TAKE SO LONG. Dont go for the locker delivery option!!! The Post Office could do better.
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Replies (1)
Makro's replyOfficial
14 Jan 2020, 09:57Good day Michael,
Thank you for your review on our Hellopeter platform.
Please do accept our sincerest apology for the manner in which this was dealt with and also the inconvenience caused throughout your online journey with us. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. We will definitely send the above review to the relevant departments to ensure that they are aware of the outcome and also that new methods are implemented to ensure that our customers receive the best possible service.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform.
Please do accept our sincerest apology for the manner in which this was dealt with and also the inconvenience caused throughout your online journey with us. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. We will definitely send the above review to the relevant departments to ensure that they are aware of the outcome and also that new methods are implemented to ensure that our customers receive the best possible service.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 09:57
Official
Good day Michael,
Thank you for your review on our Hellopeter platform.
Please do accept our sincerest apology for the manner in which this was dealt with and also the inconvenience caused throughout your online journey with us. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. We will definitely send the above review to the relevant departments to ensure that they are aware of the outcome and also that new methods are implemented to ensure that our customers receive the best possible service.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform.
Please do accept our sincerest apology for the manner in which this was dealt with and also the inconvenience caused throughout your online journey with us. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. We will definitely send the above review to the relevant departments to ensure that they are aware of the outcome and also that new methods are implemented to ensure that our customers receive the best possible service.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team