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KF
Kevin F

1 reviews | Active since Oct 2022

04 Dec 2024, 13:41

Don't use Makro's Online Ordering or try to contact "Customer Service"

I ordered items online off Makro's Black Friday catalogue on Friday 29/11 to be told that the order would be delivered on Monday 02/12. I'm still waiting. This is after they removed 2 items due to stock shortage, had to refund me and a message saying that the courier has collected on 02/12 - their online system says that the order is still waiting for the courier to collect. I logged onto Makro's website on 03/12 and entered their "chat" facility - I waited 1.5hours for someone to come online to tell me that my order was despatched. I sent the transcript of the "chat" to Makro's Customer Services and am still waiting for a reply!!! What's the point of offering Black Friday deals just to disappoint customers. You may have the revenue now but you'll lose a customer forever.

0
Replies (2)
KF
Kevin F's update17 Dec 2024, 16:25
Reviewer Update
Hi, Why do you ask whether I have received my order. You have the order number! Surely you could simply check your IT system and see that it was delivered on 05 December - 3 days after the committed date. OR - don't you trust your own systems.

I can really see that you care about your customers - by using a boilerplated message which you simply cut and paste into every response. Thanks but no thanks
KF
Kevin F's update18 Dec 2024, 18:14
Reviewer Update
Thanks for a more genuine response. Much appreciated. b.t.w prior to this order, I ordered a pick up at Makro Strubens Valley - this was a totally different experience. When I went to collect I asked an ins-store assistant where the collection point was. He walked me all the way across the store to show me where they were. When I went to the collection point, everyone there was friendly and happy to assist, even offering to help me carry a heavy 20l paint bucket to my car. Kudos to the staff at Strubens Valley.