Don't use Makro online. They make promises but can't keep them. Very bad service.

I ordered items online on 07 February 2025. I had different delivery dates for my items. Some of my items where delivered.

One of the items said that it will be delivered on 14 February 2025. It is still not delivered. Today is 7 March 2025. I called the call centre on 21 February 2025 just to find out that there system shows that none of my items where delivered. I told them that I just needed this one item to be delivered. The lady that I spoke to said that she will follow up with the courier company to find out what is going on and send me an SMS with feedback. I received no SMS.

On 24 February 2025 I phoned the call centre again to enquire about my item. The guy I spoke to said that it shows on their system that non of my items was delivered. I told him that it is only the one item. He told me that he will speak to his supervisor and he will talk to the courier company and send me an SMS with an update. I did not received anything.

Yeaterday, 6 March 2025, I send an email to the call centre. I did not receive any feedback.

This morning, 07 March 2025, I call the call centre again. The lady that I spoke to told me the exact same story. She told me that she is not allowed to give me her supervisor's name and the supervisor is busy and can't talk to me now. She will send me an email or an SMS with feedback. I assume I will receive nothing.

I need my item urgently and they make me part of their suppliers problem.

I will never make use of their service again and I will tell everybody that wants to listen about their bad service.