Don't use Makro online store - worst service ever

Extremely bad service just continuous!!! I complained last week about order #MAK*** placed on 30/11/2022 not being shipped (all in stock items supposed to be shipped within 2-5 days) - we are now on day 9 with still no feedback or updates!!! Day 9 and still no delivery!! Got useless message telling me how important customers are and that it is being investigated, but absolutely NOTHING else. I had to call customer service again (holding on for 25 minutes) only to be told the time indication for delivery is business days (even though website clearly only refer to days and NOT business days) and that I just have to wait some more and phone again if not received!!!!!! Various e-mails, VERY lengthy phone calls (at my cost) with absolutely nothing else happening - they really just don't care and I will not recommend them or use them again!! Customer care representative does now not even bother to reply to my e-mails (after I was told that this would supposedly be escalated). Really don't know what else to do to get some service (while Makro took my money immediately!!!).