Don't use Makro online service

I am horrified at the handling of an order I made online on 17th December 2018 for a Hisense fridge on promotion, with my confirmation email saying it will take 7 to 10 days. At the time I checked if there was stock available , and there was, so I bought it online rather than going into the store. Now, WEEKS LATER I am informed that my order cannot be completed because the fridge is no longer in stock! This is scandalous. If I had known the order couldn't be fulfi**** I could have taken advantage of other specials available at the time.

I was instead offered a smaller fridge or a floor demo neither of which had the water dispenser and no mirror finish nor at a promotional price its place by a salesman from the Riverside Makro in Gauteng of all places as I am in Cape Town. I didn't want either of them. I phoned the online centre to complain, but got no help as when I was offered the inferior items in its place I cancelled the order rather than accept them. I wasn't offered any other choice at the time.

I will never order online from Makro again. Their service has been shockingly slow and poorly executed. Had I walked into their store on 17th December I would have got the fridge I wanted on promotion and had it delivered before Christmas. Instead I now have to pay more for a different product from another store.

I am a very disgruntled Makro online shopper