Don't use Makro Online for your order

Makro was running some specials and instead of driving to my local store in Germiston, I opted to use their online facility for a delivery. I placed the order (MAK***) and made the payment. This was on Sunday 24-Nov. Delivery was noted to be made by Thursday 28-Nov. I was in Cape Town at the time and upon my arrival back in Jhb, I found that delivery had not been done yet. Upon investigating the matter, payment was apparently still pending. Although funds had left my account, on Makro's side they couldn't match the entry in their bank to my order, so I had to send them a proof of payment. On the 3rd of December, after sending the POP, I received confirmation that the order is packed and handed to the courier (Courier Guy) for delivery. Today's the 10th and delivery has still not been done. Upon calling their call centre today, Tshepo made a conference call to Courier Guy, only to be told that they've not collected the order yet as the store had apparently not packed it yet - apparently collection was to be made from the Germiston store. I then informed Tshepo to arrange with the store so I can collect it myself since having to wait for them and Courier Guy to get to the same page, seems to be quite a circus. Tshepo apparently tried to contact the store and their dispatch manager, but had no luck. His supervisor would intervene and contact me with a potential solution. It's 16h30 now, so it's obviously too late for me to collect it myself now, and I'm still waiting for the supervisor to call and provide a solution. Thus far this has been quite a ridiculous experience. My expectation now is that Makro and Courier Guy get on the same page and actually deliver my order. In addition, I'd like to be compensated by Makro for this ridiculous experience I have had, have to wait now almost 3 weeks for a delivery of my purchase I could have probably collected myself on the same day I made the purchase.