wL
werner L
1 reviews | Active since Jan 2025
02 Jan 2025, 10:46
Dont use Makro Online - feel like a ****
I placed and order on the 18th of December, which was packed and ready for collection on the 19th with a "Deliver by 26 Dec". It was a Christmas present, so disappointed that it will be a day late. On the 30th I of dec still no comms so I called the contact centre, at which point they said they will assign it to the the 'right' department. I called again on the 31st again to find out it has been assigned to the wrong department and will now be assigned to the correct department, and I should expect a call at 13:00 with an update, which obviously never materialized. I called again on the 2nd, to only get an 'its been escalated' response, with no estimated collection date, no plan of action, nothing. So at this stage I can expect my package anywhere from next week till never, as "all they can do is wait for a response on their internal system" which can be never. What a pathetic business and customer service, why do you as Makro take on this online shopping business model if you have no clue how to execute? #MAK***
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Replies (2)wL
werner L's updateReviewer Update
09 Jan 2025, 15:26Hi, It's the afternoon of the 9th, still no feedback. Order packed on the 19th, I understand there was holidays in between but surely this has been a whole work week, no feedback as yet?
wL
werner L's update09 Jan 2025, 15:26
Reviewer Update
Hi, It's the afternoon of the 9th, still no feedback. Order packed on the 19th, I understand there was holidays in between but surely this has been a whole work week, no feedback as yet?
wL
werner L's updateReviewer Update
10 Jan 2025, 18:39Still no feedback, the 10th.
Please, I am not sure where to go with my complaints anymore.I placed an order on the 18th of December, as it said the delivery day BY 26 DECEMBER.The item was packed on and ready for courier collection on the 19th. I have called 6 times already, reached out via X (Twitter), raised a ticket on HelloPeter, anything short of sending smoke signals. No feedback from Makro.Everyone I called thus far promised to provide feedback. -First person I called escalated -Second time I called they said the first person escalated to the wrong department, they will not action it, he will assign to the correct department-Third time I called, another escalation, this agent emailed the relevant department and would call me back 13:00 (I promise I will call with feedback - riiiiight), no call back-Fourth time I called, the lady was extremely unhelpful. Other than the "It was festive period" "Its a third party" nonsense, nothing came from it. By the way, when placing the order it said delivery by 26 December - the fact that it is a third party or festive period has no bearing on me, or can be used as an excuse - this is internal to you, I am not privvy to your internal logistics.-Fifth time Simon was the only person who seemed helpful, however after that no feedback again.-Sixth time I called, the lady gave me the same babble - third party closed warra warra. I am sick of hearing that - it is 22 days after the package was ready for collection. THIS time after being on hold forever, I get the message that the courier cancelled my waybill as the supplier was closed over Christmas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So what now, if I dont call then Makro just took my money, or the supplier or whoever!?!??! If I dont call every day this just goes away, without me getting my package and Makro taking my money?
THE AIRTIME TIME I SPENT ON CALLS TO MAKRO IS PROBABLY MORE THAN THE ITEM!!!!!!!
WHAT IS WRONG WITH YOU MAKRO? If you cant handle logistics dont operate in this business. If you are in the business of taking customers money without a product, please dont be in this business. What would have happened if I didnt call every day!??
Today is the 10th of Jan 2025, and as per usual nobody works over weekend cause its festive at Makro, so I will call on Monday the 13th to another call centre agent to get the same nonsense answers, but if I dont, this all just disappears and I lose my money.
This is a disgrace. This was suppose to be my daughter's birthday present (23 December). I had to go buy something else as I couldnt make up stories anymore as to when her present arrives. You are by FAR the WORST customer service I have ever experienced.
At this stage rather just keep my money and product as I am so GATVOL of repeating the same story to another call centre agent and getting the same ******* answers with the standard 'apologise for this' with I now interpret as 'just get off the line so i can get on another call to make KPI'Werner
Please, I am not sure where to go with my complaints anymore.I placed an order on the 18th of December, as it said the delivery day BY 26 DECEMBER.The item was packed on and ready for courier collection on the 19th. I have called 6 times already, reached out via X (Twitter), raised a ticket on HelloPeter, anything short of sending smoke signals. No feedback from Makro.Everyone I called thus far promised to provide feedback. -First person I called escalated -Second time I called they said the first person escalated to the wrong department, they will not action it, he will assign to the correct department-Third time I called, another escalation, this agent emailed the relevant department and would call me back 13:00 (I promise I will call with feedback - riiiiight), no call back-Fourth time I called, the lady was extremely unhelpful. Other than the "It was festive period" "Its a third party" nonsense, nothing came from it. By the way, when placing the order it said delivery by 26 December - the fact that it is a third party or festive period has no bearing on me, or can be used as an excuse - this is internal to you, I am not privvy to your internal logistics.-Fifth time Simon was the only person who seemed helpful, however after that no feedback again.-Sixth time I called, the lady gave me the same babble - third party closed warra warra. I am sick of hearing that - it is 22 days after the package was ready for collection. THIS time after being on hold forever, I get the message that the courier cancelled my waybill as the supplier was closed over Christmas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So what now, if I dont call then Makro just took my money, or the supplier or whoever!?!??! If I dont call every day this just goes away, without me getting my package and Makro taking my money?
THE AIRTIME TIME I SPENT ON CALLS TO MAKRO IS PROBABLY MORE THAN THE ITEM!!!!!!!
WHAT IS WRONG WITH YOU MAKRO? If you cant handle logistics dont operate in this business. If you are in the business of taking customers money without a product, please dont be in this business. What would have happened if I didnt call every day!??
Today is the 10th of Jan 2025, and as per usual nobody works over weekend cause its festive at Makro, so I will call on Monday the 13th to another call centre agent to get the same nonsense answers, but if I dont, this all just disappears and I lose my money.
This is a disgrace. This was suppose to be my daughter's birthday present (23 December). I had to go buy something else as I couldnt make up stories anymore as to when her present arrives. You are by FAR the WORST customer service I have ever experienced.
At this stage rather just keep my money and product as I am so GATVOL of repeating the same story to another call centre agent and getting the same ******* answers with the standard 'apologise for this' with I now interpret as 'just get off the line so i can get on another call to make KPI'Werner
wL
werner L's update10 Jan 2025, 18:39
Reviewer Update
Still no feedback, the 10th.
Please, I am not sure where to go with my complaints anymore.I placed an order on the 18th of December, as it said the delivery day BY 26 DECEMBER.The item was packed on and ready for courier collection on the 19th. I have called 6 times already, reached out via X (Twitter), raised a ticket on HelloPeter, anything short of sending smoke signals. No feedback from Makro.Everyone I called thus far promised to provide feedback. -First person I called escalated -Second time I called they said the first person escalated to the wrong department, they will not action it, he will assign to the correct department-Third time I called, another escalation, this agent emailed the relevant department and would call me back 13:00 (I promise I will call with feedback - riiiiight), no call back-Fourth time I called, the lady was extremely unhelpful. Other than the "It was festive period" "Its a third party" nonsense, nothing came from it. By the way, when placing the order it said delivery by 26 December - the fact that it is a third party or festive period has no bearing on me, or can be used as an excuse - this is internal to you, I am not privvy to your internal logistics.-Fifth time Simon was the only person who seemed helpful, however after that no feedback again.-Sixth time I called, the lady gave me the same babble - third party closed warra warra. I am sick of hearing that - it is 22 days after the package was ready for collection. THIS time after being on hold forever, I get the message that the courier cancelled my waybill as the supplier was closed over Christmas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So what now, if I dont call then Makro just took my money, or the supplier or whoever!?!??! If I dont call every day this just goes away, without me getting my package and Makro taking my money?
THE AIRTIME TIME I SPENT ON CALLS TO MAKRO IS PROBABLY MORE THAN THE ITEM!!!!!!!
WHAT IS WRONG WITH YOU MAKRO? If you cant handle logistics dont operate in this business. If you are in the business of taking customers money without a product, please dont be in this business. What would have happened if I didnt call every day!??
Today is the 10th of Jan 2025, and as per usual nobody works over weekend cause its festive at Makro, so I will call on Monday the 13th to another call centre agent to get the same nonsense answers, but if I dont, this all just disappears and I lose my money.
This is a disgrace. This was suppose to be my daughter's birthday present (23 December). I had to go buy something else as I couldnt make up stories anymore as to when her present arrives. You are by FAR the WORST customer service I have ever experienced.
At this stage rather just keep my money and product as I am so GATVOL of repeating the same story to another call centre agent and getting the same ******* answers with the standard 'apologise for this' with I now interpret as 'just get off the line so i can get on another call to make KPI'Werner
Please, I am not sure where to go with my complaints anymore.I placed an order on the 18th of December, as it said the delivery day BY 26 DECEMBER.The item was packed on and ready for courier collection on the 19th. I have called 6 times already, reached out via X (Twitter), raised a ticket on HelloPeter, anything short of sending smoke signals. No feedback from Makro.Everyone I called thus far promised to provide feedback. -First person I called escalated -Second time I called they said the first person escalated to the wrong department, they will not action it, he will assign to the correct department-Third time I called, another escalation, this agent emailed the relevant department and would call me back 13:00 (I promise I will call with feedback - riiiiight), no call back-Fourth time I called, the lady was extremely unhelpful. Other than the "It was festive period" "Its a third party" nonsense, nothing came from it. By the way, when placing the order it said delivery by 26 December - the fact that it is a third party or festive period has no bearing on me, or can be used as an excuse - this is internal to you, I am not privvy to your internal logistics.-Fifth time Simon was the only person who seemed helpful, however after that no feedback again.-Sixth time I called, the lady gave me the same babble - third party closed warra warra. I am sick of hearing that - it is 22 days after the package was ready for collection. THIS time after being on hold forever, I get the message that the courier cancelled my waybill as the supplier was closed over Christmas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So what now, if I dont call then Makro just took my money, or the supplier or whoever!?!??! If I dont call every day this just goes away, without me getting my package and Makro taking my money?
THE AIRTIME TIME I SPENT ON CALLS TO MAKRO IS PROBABLY MORE THAN THE ITEM!!!!!!!
WHAT IS WRONG WITH YOU MAKRO? If you cant handle logistics dont operate in this business. If you are in the business of taking customers money without a product, please dont be in this business. What would have happened if I didnt call every day!??
Today is the 10th of Jan 2025, and as per usual nobody works over weekend cause its festive at Makro, so I will call on Monday the 13th to another call centre agent to get the same nonsense answers, but if I dont, this all just disappears and I lose my money.
This is a disgrace. This was suppose to be my daughter's birthday present (23 December). I had to go buy something else as I couldnt make up stories anymore as to when her present arrives. You are by FAR the WORST customer service I have ever experienced.
At this stage rather just keep my money and product as I am so GATVOL of repeating the same story to another call centre agent and getting the same ******* answers with the standard 'apologise for this' with I now interpret as 'just get off the line so i can get on another call to make KPI'Werner