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CS
Carol S

1 reviews | Active since Dec 2018

10 Dec 2020, 02:06

Dont use makro online delivery not on time no after service

Dont order online, said 7 to 10 working days, over 2 weeks and still not recieved. I phoned to follow up on order gave all sort of excuses why I havent recieved my product. Promised to phone me back still waiting, no after service. Dont recomend using Makro on line

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Replies (2)
Makro
Makro's reply10 Dec 2020, 09:37
Official
Good day Carol,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CS
Carol S's update10 Dec 2020, 09:58
Reviewer Update
No nat satisfied, I was not phone back as promised and your message gives me no indication of when I will recieve my washing machine. Very disappointed in your customer service