Don't use Makro online

Item: Makro
Rating: 1
Author: ZUAN A

Do not buy from Makro online. They are not specialists in it. They don't know how to do it.

I have had issues with 3 out of 5 orders. I've spent hours on the phone with them trying to sort it out. This is my second Hellopeter complaint. The last one I got an automated reply after 2 weeks. When you ask for a manager they put you on hold and then hang up.

If you are going to buy online rather use companies that specialize in it.

Helpful (0)

Replies (1)

Makro's replyOfficial

08 Jul 2020, 14:52

Good day Zuan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jul 2020, 14:52

Official