GB
Gail B
1 reviews | Active since Dec 2017
15 Dec 2017, 11:18
DONT use Makro Online
I frequently purchase Online, and have 99% received good service from other vendors. I however have never experienced such bad customer service as I have with Makro online. My order, a childs christmas gift, was packed and ready for delivery on 07.12.17. with a 2-5 day lead time but to date 15.12.2017, have not received delivery. Trying to get hold of the online support via telephone or email has proven fruitless. No one answers the phone and no response to emails. I will have better luck getting Donald Trump on the phone. Never ever again will I use Makro online. Very disappointed.
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Makro's replyOfficial
18 Dec 2017, 08:56Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Makro's reply18 Dec 2017, 08:56
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
GB
Gail B's updateReviewer Update
21 Dec 2017, 19:12Based on the large number of complaints, the only resolution is to never shop at Makro again. They obviously do not place any value on their customers at all, and obviously do not require the public's business. We do have the freedom of choice, and I for one have learnt my lesson.
My latest email to Online support, but I doubt very much anything will change and I am not holding my breath for a delivery that is not going to happen
The following statement by Makro on their online orders does certainly not apply, and I will never use Makro online again.
"Thank you for shopping online with Makro. We do hope that you have enjoyed the experience and that you come back soon."
After dozens of online purchases wirh small and huge vendors, , Makro has proved to be the most unprofessional and inefficient store I have ever shopped on line with, and if I was Makro, to avoid further embarrassment and the worst service ever, I would shut it down.
I placed the above order and received confirmation on the 7th December that this order was packed and ready for delivery, yet as at the 21st December, I have still not received delivery. I have Sent 5 email requests, and only received one response on the 18th December, after I placed a complaint on helopeter. To date I am still waiting for feedback from Endrick Rikhotso, who has still not got back to me.
After trying for days and days to get through on your telephone support line, I finally got through on Tuesday 19th December. The consultant contacted Silverlakes branch, and advised me that it would be despatched either on Wednesday 20th or Thursday 21st. Disappointingly and frustratingly, it is now the end of Thursday and no delivery.
To Makro this is obviously a measly order for R229 rand and Makro has got no interest whether this was delivered or not. I sadly, have a four year old boy who going to be very disappointed when he does not get his Christmas gift.
To have received the shocking service I have, from a huge retailer like Makro, is disappointing. In future I will rather support the small vendors, who give you excellent service and a a pleasant shopping experience.
GB
Gail B's update21 Dec 2017, 19:12
Reviewer Update
Based on the large number of complaints, the only resolution is to never shop at Makro again. They obviously do not place any value on their customers at all, and obviously do not require the public's business. We do have the freedom of choice, and I for one have learnt my lesson.
My latest email to Online support, but I doubt very much anything will change and I am not holding my breath for a delivery that is not going to happen
The following statement by Makro on their online orders does certainly not apply, and I will never use Makro online again.
"Thank you for shopping online with Makro. We do hope that you have enjoyed the experience and that you come back soon."
After dozens of online purchases wirh small and huge vendors, , Makro has proved to be the most unprofessional and inefficient store I have ever shopped on line with, and if I was Makro, to avoid further embarrassment and the worst service ever, I would shut it down.
I placed the above order and received confirmation on the 7th December that this order was packed and ready for delivery, yet as at the 21st December, I have still not received delivery. I have Sent 5 email requests, and only received one response on the 18th December, after I placed a complaint on helopeter. To date I am still waiting for feedback from Endrick Rikhotso, who has still not got back to me.
After trying for days and days to get through on your telephone support line, I finally got through on Tuesday 19th December. The consultant contacted Silverlakes branch, and advised me that it would be despatched either on Wednesday 20th or Thursday 21st. Disappointingly and frustratingly, it is now the end of Thursday and no delivery.
To Makro this is obviously a measly order for R229 rand and Makro has got no interest whether this was delivered or not. I sadly, have a four year old boy who going to be very disappointed when he does not get his Christmas gift.
To have received the shocking service I have, from a huge retailer like Makro, is disappointing. In future I will rather support the small vendors, who give you excellent service and a a pleasant shopping experience.