Don't Use Makro Delivery Service!!!

I ordered board games online as a donation to a rehab facility in Auckland Park on the 2nd May. The person who was supposed to collect the boardgames was admitted into hospital. I sent an email to Makro on 12th May when i received the invoice, giving instructions to deliver to someone else. I received no response and they ignored the email and tried to deliver to the wrong person. I sent a follow up mail on the 15th of May and was responded to on the 18th saying the store will contact me. Today is the 25th and I've heard nothing. Makro website says it was delivered but the courier website says the delivery was cancelled. I've tried to call the contact center and waited on hold for 40 minutes before i eventually hung up. First time I tried Makro delivery and i'm terribly disappointed. My money is gone, the games are missing and my donation to a rehab facility is gone.