Don't touch Makro online, you will regret it.

Item: Makro
Rating: 1
Author: Mary B

Terrible Experience. I will never order from Makro online again.

I cancelled items in an order, they say they refunded me, but no money reflects in my account 12 business days later.

They took 10 days (the delivery time indicated) to call me and inform me the items I ordered were no longer in stock. Now I'm waiting for this refund and hoping this time they actually pay up. The rest of the order has still not been delivered.

Took me several calls to get through to someone at the call center, before someone picked up. Am now waiting to hear if I will get the refunds and delivery due, because they cannot even get through to the store who is supposed to deliver.

Helpful (0)

Replies (2)

Makro's replyOfficial

03 Feb 2020, 13:31

Good day Mary

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Feb 2020, 13:31

Official

Mary B's updateReviewer Update

12 Feb 2020, 15:02

Such a lie, Makro! You still owe me a refund of R 635.99, PLUS you have not delivered all the items I have been invoiced for which equates to R 336.95 A MONTH LATER!!!!!! I have emailed and emailed, called and called, but alas you IGNORE ME.

This means currently YOU OWE ME: R 972.94!!!

If you do not refund me asap, I will have no choice but to press charges.

Mary B's update12 Feb 2020, 15:02

Reviewer Update