DON'T SHOP ONLINE WITH MAKRO!

With the FESTIVE SEASON upon us, you may be tempted to do some online shopping. If possible, try to steer clear from ever shopping online with Makro though. Rather purchase in-store if you have to. Makro's online store will cause nothing but frustration as their online shopping platform leaves little to be desired.

Not only is their platform unreliable but their customer service department is practically non-existent so trying to remedy any issue with them will only leave you wanting and frustrated. With the admission of their very own staff, the Customer Care or direct lines to any store is not worth calling, and they're NOT KIDDING! From my personal non-exaggerated experience you will wait nothing less than 30mins at a time before having someone answer your call and MOST of the time they will either simply drop the call without the courtesy of even greeting you or even pretend not to be available. I actually called one agent's bluff by saying: "please don't pretend NOT to be there, I've been waiting for more than 40mins already for someone to answer" upon which the agent then immediately greeted me! TRUE STORY!

Their 2 - 5 day delivery time is also not to be taken seriously. With my personal order, I've been waiting for x18 days already, and still, no response from their customer care (both telephonically or via email) and I'm not the only person to have experienced this. Some stores have nailed it in making the online shopping experience a positive one like Woolworths, Checkers, and PnP to name a few, but... just like Eskom, Makro will leave you in the dark regarding your online orders.