1 reviews | Active since Sept 2020
Don't shop online at Makro...ever!!!!
Beyond disappointing service from Makro online!!! When placing my order it was stated that delivery would be 2- 5days... but here i am still without my fridge, and who know how much longer it will take. I really wonder when it will arrive, since I live in Cape Town, but they decided it send the order from their store in Bloemfontein! Why? Why? I have personally checked and 2 of their Cape Town stores are reflecting stock! I called the useless call center and all they can do is tell me my order is on its way! How pathetic! The one agent had to audacity to tell me they are only front line agents and can't give me any more info, other than to call the store....wait for it... the number they gave me on 2 different calls, doesn't even exist! I feel like Makro has ****** me, they took my money and I have no fridge to show for it and no one tabt can pin point where it is!!! Never again will they see me purchasing from them! Disgusting!
Below was the email response after my last post, and yet I still haven't received my delivery.
"We have received feedback from the couriers that your order is out for delivery today. The couriers will be in contact with you.
We will continue to follow up until delivery has taken place."
I dont know who you thinking you are fooling, but it really shouldn't take two days (or clearly looks like more than two days) to deliver within Cape Town if the package has already been handed over to a courier.
Also, obviously no call from anyone to explain why this all went wrong! Customer service for what???? Clearly customer service isn't part of their company policy!
Below was the email response after my last post, and yet I still haven't received my delivery.
"We have received feedback from the couriers that your order is out for delivery today. The couriers will be in contact with you.
We will continue to follow up until delivery has taken place."
I dont know who you thinking you are fooling, but it really shouldn't take two days (or clearly looks like more than two days) to deliver within Cape Town if the package has already been handed over to a courier.
Also, obviously no call from anyone to explain why this all went wrong! Customer service for what???? Clearly customer service isn't part of their company policy!